Aberdeen Office

100 Union Street,
Aberdeen,
AB10 1QR

Telephone: 01224 428 000
Property Shop: 01224 428 100
Fax: 01224 623 191
E-mail: maildesk@peterkins.com

Inverurie Office

60 Market Place,
Inverurie,
AB51 3XN

Telephone: 01467 672 800
Fax: 01467 672 819
E-mail: maildesk@peterkins.com

Inverurie Leasing and Financial Office

Inver House,
No.1 Market Place,
Inverurie,
AB51 3SN

Telephone: 01467 672 820
Fax: 01467 672 825
E-mail: maildesk@peterkins.com

Huntly Office

3 The Square,
Huntly,
AB54 8AE

Telephone: 01466 792 101
Fax: 01466 792 241
E-mail: maildesk@peterkins.com

Keith Office

186 Mid Street,
Keith,
AB55 5BQ

Telephone: 01542 882 537
Fax: 01542 886 176
E-mail: maildesk@peterkins.com

Alford Office

39 Main Street,
Alford,
AB33 8PX

Telephone: 01975 562 939
E-mail: maildesk@peterkins.com

Client Care

What you think about the firm is very important to us. We want our clients to be more than just satisfied with our work, and we set ourselves high standards to achieve this. Accordingly, we welcome any comments that will help us improve our service.

All the work that we do is conducted by a partner, under the direct supervision of a partner, or by a suitably qualified and experienced senior member of staff. Accordingly, in the event of any dissatisfaction with the service provided, a client should raise the matter as soon as possible with the person responsible. This can be done by telephone or in writing, by fax, email or letter. The sooner the matter is raised the better, from the point of view of both parties.

Should the person responsible for the case or transaction be unable to resolve the issue, it will be referred to the firm's Complaints Manager, Gordon McCallum. In the event that clients do not wish to discuss a complaint with the responsible person, they may approach him directly. Gordon McCallum is the senior litigation partner within the firm, and will look at the matter in issue in a dispassionate and constructive manner. In the event that Gordon McCallum is already involved as the partner responsible for the case or transaction, Graham Matthews, the firm's Cashroom Manager, will take his place.

If a client still feels that the firm has not properly addressed the complaint, the client may refer the matter to the Scottish Legal Complaints Commission (SLCC) whose address and details are below. The SLCC is an independent body set up as a gateway and point of contact for all complaints against legal practitioners in Scotland. They will investigate matters on an impartial basis.

Scottish Legal Complaints Commission,
The Stamp Office,
10 - 14 Waterloo Place,
Edinburgh,
EH1 3EG

You can get more information about the SLCC at http://www.scottishlegalcomplaints.com

We recognise that Alternative Dispute Resolution Regulations have implemented ADR/EDR Directive 2013/11/EU to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have however chosen not to adopt an ADR process and if you have any concerns about the services you receive from this firm you should contact the firm's Client Relations Manager.

We hope that the message from Peterkins is clear. However good or perhaps bad, we want to hear what you think!